1. Purpose of this Policy
Vetää Australia Pty Ltd - ABN 17 689 289 290 (“Vetää”, “we”, “our”, “us”) is committed to protecting your privacy and managing personal information responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy outlines how we collect, use, store and disclose your personal information through our website, trade account application process, and related business activities.
2. Information We Collect
We may collect personal and business information necessary to establish and manage trade relationships and process orders, including:
- Contact details – name, job title, business name, address, phone, and email
- Business details – ABN, trading name, credit references, and billing information
- Account and login details – username, password, and preferences
- Order and payment details – products purchased, delivery address, payment method, and transaction history
- Technical data – browser type, IP address, and website usage analytics
- Communications – emails, messages, or feedback submitted to Vetää
We collect this information directly from you via online forms, emails, phone conversations, and during account creation or order placement.
3. Use of Personal Information
We collect and use your personal information for purposes including:
- Processing trade account applications
- Managing and fulfilling orders
- Providing quotes, invoices, and delivery updates
- Managing credit and payment arrangements
- Communicating about products, services, or promotions
- Providing customer service and technical support
- Complying with legal and regulatory obligations
- Improving our website, systems, and customer experience
We do not sell or rent your personal information to third parties.
4. Disclosure of Personal Information
We may share personal information with:
- Logistics and delivery providers for order fulfilment
- IT service providers for system hosting, maintenance, and website analytics
- Payment processors for secure transaction handling
- Credit agencies or debt collection firms (where applicable to account terms)
- Regulatory authorities as required by law
All third parties are required to handle your information in accordance with applicable privacy laws and only for the purpose provided.
5. Data Storage and Security
Your information is stored in secure electronic systems hosted in Australia or trusted offshore data centres compliant with Australian privacy requirements.
We maintain safeguards to protect against unauthorised access, misuse, or loss, including encryption, access controls, and regular security reviews.
6. Cookies and Website Tracking
Our website may use cookies and similar technologies to enhance functionality, analyse site traffic, and improve user experience.
Cookies do not identify you personally, but you may disable them in your browser if preferred.
We may use tools like Google Analytics or similar for website performance insights.
7. Marketing and Communications
By creating a trade account or subscribing to updates, you may receive product announcements, promotions, or news from Vetää.
You can opt out of marketing communications at any time via the “unsubscribe” link or by contacting us directly.
8. Access and Correction
You have the right to request access to, or correction of, your personal information.
Requests can be made in writing to our Privacy Officer using the contact details below.
We may require verification of identity before providing access or making changes.
9. Data Retention
We retain personal and transactional information only for as long as necessary to meet business, legal, and tax obligations.
Once no longer required, information is securely deleted or anonymised.
10. Overseas Disclosure
Some IT or cloud providers used by Vetää may store data on servers located outside Australia (e.g. in the United States or Europe).
Where this occurs, we ensure those providers comply with standards equivalent to the Australian Privacy Principles.
11. Complaints and Enquiries
If you believe your privacy has been breached or wish to make a complaint, please contact us:
Privacy Officer
Vetää Australia Pty Ltd
Phone: 1800 951 372
Email: privacy@vetaa.com.au
Mail: 1944 Sydney Rd, Campbellfield, VIC 3061
We will investigate all complaints promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
12. Policy Updates
Vetää may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.
The latest version will always be available on our website.